Discover how a large, municipally owned natural gas utility in the United States, delivering essential energy services to approximately 500,000 residential, commercial, and industrial customers used Modern Identity Governance to improve effectiveness for all their operations.
A large, municipally owned natural gas utility in the United States, delivering essential energy services to approximately 500,000 residential, commercial, and industrial customers in one of the country's largest cities.
As a major utility serving a large and diverse workforce - including office staff, customer support teams, and field technicians - the organization relies on secure, timely access to internal systems to support essential operations every day. Field employees depend on reliable, resilient remote access to critical applications while working across the city, where connectivity and authentication must remain seamless.
They required an identity and access solution that could deliver consistent and timely provisioning across business units, support Identity Management for both desktop and field workers, provide secure Single Sign-On and federation, and enable modern risk-aware access control to protect sensitive systems without slowing productivity. With such high operational importance placed on access availability - especially for field technicians performing critical service tasks - security and usability needed to work together without compromise.
Partnering closely with their IT and security teams, we delivered a tailored identity and access management solution aligned with the utility’s mission to provide safe, reliable service to every customer.
Our work included implementing automated identity lifecycle workflows to ensure timely, consistent access for employees and contractors; enabling secure SSO and federation across core systems to simplify user experience and strengthen authentication; applying modern adaptive, risk-based policies for stronger protection without added friction; and ensuring field personnel could securely access essential systems from mobile locations to maintain operational continuity. By unifying their Identity Management, Access Management, and SSO capabilities, we created a more secure, efficient access environment that supports both everyday operations and critical field service delivery.
Your identity environment will get more complex - more systems, more users, more risk, more scrutiny.
CIS partners with you from implementation through long-term operations, helping you govern access, reduce risks, and make confident decisions as requirements evolve. We don't disappear after go-live. We stay engaged as identity becomes more critical to your business.
If you're planning, modernizing, or already feeling the strain of complexity, let's talk.
CIS is a global identity and cybersecurity consultancy and implementer, specializing in Modern Identity Governance, that delivers stronger governance, access management, and zero trust architecture. We partner with established and emerging enterprises to create, improve, and manage future-focused identity systems - ensuring they stay secure, compliant, and optimized around people’s needs. We bring clarity to a complex world.
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