Integrating Epic Into a Leading Healthcare Network

Problem

‍

This large healthcare provider was preparing to upgrade its EMR system to Epic. With more than two hundred thousand people needing access, the organization faced a high-stakes challenge: ensuring every user received the correct permissions - no more, no less. With complex privacy and compliance needs, any error could expose personal medical data or hinder patient care.
‍

The complexity increased as staff frequently changed roles, some held multiple positions, and the access model needed to adapt dynamically without disrupting clinical operations.

‍

Solution

‍

Working closely with their team and understanding their current capabilities, we delivered a comprehensive solution by integrating Epic with the hospital’s existing Identity Management system, then enhancing the connections with automation features tailored to their needs. By implementing a role-based access model, we enabled precise, scalable permissions that aligned seamlessly with their established workflows. When the hospital later migrated to a new Identity Management platform, we again ensured continuity by extending and refining the connectors so that behavior remained consistent and reliable across the transition.